Care in the autumn years

Benefits Advice and Careline

Glasgow’s Golden Generation has a team of Benefits Advice Officers with over 50 years of experience between them. Each year this skilled team increases older people’s income by over one and a half million pounds — with each successful client receiving an average of £5,000 in unclaimed entitlements.


Our service is available free of charge to older people living in Glasgow. We can help with pension age benefits such as Attendance Allowance, Pension Credit as well as Personal Independence Payment (PIP), Adult Disability Payment (ADP) and Carers Support Payment.


In addition to this, we also have our Careline where help is available on a range of queries including Blue Badges, TV Licenses, housing issues and much more. Please click here to find out more about our Careline and the service we provide.

View the Benefit Rates available for 2024/2025


What we can do for you

Most people will assume that they have little or no entitlement to benefits, perhaps because they have a private pension or emergency savings. 

However, there are non means-tested benefits, meaning your income and savings aren’t taken into account, which can trigger other allowances and rebates.


GGG’s Benefits Advice Officers will assess which allowances you qualify for and help you with the application process. 

The Benefits Advice service is not just about maximising income, but aims to decrease outgoings too. This means our team will look at other discounts and entitlements which may be available to you such as the Warm Home Discount.



The GGG Benefits Advice Team take referrals from NHS, Alzheimer Scotland, Age Scotland, Social Work and many other organisations. You can also contact us directly by phone or e-mail, whether you just have a query or are looking to start the benefits check process.


The Benefits Advice Team are verifiers for the DWP which means that ID, proof of income and other documents do not need to be posted to the DWP. While this information is still required, our team can confirm with the DWP that it has been seen, which means it does not need to be sent away. 

Contact us today

The service ensures that our clients enjoy a good quality of life into their later years. Benefits and entitlements can make a great difference to older adults and give them the money they need to live well. Securing benefits such as Attendance Allowance can allow older adults to pay for a weekly cleaner, use taxis or simply turn their heating up a little higher in winter without worrying about the cost.


Our team covers all of Glasgow, and can arrange home visits where needed and circumstances allow.


Call 0141 221 9924 for a benefits check with one of GGG’s Benefits Advice Officers. It only takes a few minutes to call, but the impact could be life changing for you.

Alternatively, you can submit your details through our secure online form and one of our team will be in touch.


“This money has made such a difference to me, I can afford to heat my home and I can take a taxi to my local OAP club to see my friends.”

“On behalf of all of the family thank you so much for completing the myriad of paperwork! We would have been absolutely lost without your guidance and steady reassurance.”

“Thank you so much for your visit, we really appreciate all your kindness. You all do a wonderful job and we could not have received the benefits or known about them if it wasn’t for you.”


The charity is only able to continue its vital work in communities of Glasgow thanks to the generosity of its supporters.

There are many different ways of supporting Glasgow’s Golden Generation: through one-off or regular donations, sponsorships, fundraising events, runs and challenges.

All of our vacancies are posted online & social media.