Careline

Glasgow’s Golden Generation has a team of Welfare Officers with over 50 years of experience in working with older adults between them.  These Benefits Advice Officers are on hand to help older adults via our Careline, and to answer any query no matter how large or small. This means your question doesn’t need to relate to benefits for us to be able to help and if we don’t know the answer, we will find someone who does.

What we can do for you

People call GGG’s Careline for a range of reasons. Please remember that regardless of the query, the team can advise or offer a ‘next step’ by recommending individuals or organisations that can help further.

Please note that our Welfare Advisors also give advice relating to Benefits such as Attendance allowance and Pension Credit as part of our Welfare and Benefits Advice Service. 

Common enquiries on the GGG Careline

Home Care and Social Work advice

Hospital Discharge and hospital related information

Home adaptions and aids 

Occupational Therapy

Physiotherapy at Home

Heating and Utility Bills

Signposting for advice on debt

Housing Advice

Mental Health 

Support at home

Home Maintenance Support signposting

Respite care

Care Home advice and guidance.

Carers related advice and support

Glasgow City Council contact information (noise, waste, environmental and social Issues)

Advice on Doctors, Surgeries, Dentists and Chemists.

Support with getting online

Tv License enquiries

Contact us today

We cover all areas of Glasgow, please call 0141 221 9924 and select option 2: Welfare, Benefits and Careline Services. 

CALL NOW – 0141 221 9924

Alternatively, you can submit your details through our secure online form and one of our team will be in touch.

CONTACT GGG CARELINE

Welfare Officers

• 
  0141 221 9924
  
• 
  welfare@glasgowgg.org.uk
  

Helping during COVID19

Justin Glass talks about how our benefits advice service is still open during COVID19 restrictions.

Essential Telephone Numbers

• 
  Department of Work and Pensions

  0345 604 3719

• 
  Pre-Universal Credit

  0800 169 0310

• 
  Universal Credit

  0800 328 9344

• 
  Scottish Welfare Fund

  0141 276 1177

• 
  The Pension Service

  0800 731 7898

• 
  Pension Credit

  0800 99 1234

• 
  Scottish Power

  0800 027 0072

• 
  Scottish Gas

  0843 658 0433

• 
  Social Work / HSCP

  0141 287 0555

• 
  GCC – Better Shield Group

  0800 111 4000

Careline

Please call our Careline on

0141 221 9924

if you have a question or are not sure where to turn.