Glasgow’s Golden Generation has a team of Welfare Officers with over 50 years of experience in working with older adults between them. These Benefits Advice Officers are on hand to help older adults via our Careline, and to answer any query no matter how large or small. This means your question doesn’t need to relate to benefits for us to be able to help and if we don’t know the answer, we will find someone who does.
What we can do for you
People call GGG’s Careline for a range of reasons. Please remember that regardless of the query, the team can advise or offer a ‘next step’ by recommending individuals or organisations that can help further.
Please note that our Welfare Advisors also give advice relating to Benefits such as Attendance allowance and Pension Credit as part of our Welfare and Benefits Advice Service.
Common enquiries on the GGG Careline
Home Care and Social Work advice
Hospital Discharge and hospital related information
Home adaptions and aids
Physiotherapy at Home
Heating and Utility Bills
Signposting for advice on debt
Support at home
Home Maintenance Support signposting
Care Home advice and guidance.
Carers related advice and support
Glasgow City Council contact information (noise, waste, environmental and social Issues)
Advice on Doctors, Surgeries, Dentists and Chemists.
Support with getting online
Tv License enquiries
Contact us today
We cover all areas of Glasgow, please call 0141 221 9924 and select option 2: Welfare, Benefits and Careline Services.
Alternatively, you can submit your details through our secure online form and one of our team will be in touch.
Helping during COVID19
Justin Glass talks about how our benefits advice service is still open during COVID19 restrictions.
Essential Telephone Numbers
Department of Work and Pensions
0345 604 3719
0800 169 0310
0800 328 9344
Scottish Welfare Fund
0141 276 1177
The Pension Service
0800 731 7898
0800 99 1234
0800 027 0072
0843 658 0433
Social Work / HSCP
0141 287 0555
GCC – Better Shield Group
0800 111 4000
Please call our Careline on
0141 221 9924
if you have a question or are not sure where to turn.