Care in the autumn years


Glasgow’s Golden Generation has a team of Welfare Officers with over 50 years of experience in working with older adults between them.  These Benefits Advice Officers are on hand to help older adults via our Careline, and to answer any query no matter how large or small. This means your question doesn’t need to relate to benefits for us to be able to help and if we don’t know the answer, we will find someone who does.

What we can do for you

People call GGG’s Careline for a range of reasons. Please remember that regardless of the query, the team can advise or offer a ‘next step’ by recommending individuals or organisations that can help further.

Please note that our Welfare Advisors also give advice relating to Benefits such as Attendance allowance and Pension Credit as part of our Welfare and Benefits Advice Service. 

Common enquiries on the GGG Careline

Home Care and Social Work advice

Hospital Discharge and hospital related information

Home adaptions and aids 

Occupational Therapy

Physiotherapy at Home

Heating and Utility Bills

Signposting for advice on debt

Housing Advice

Mental Health 

Support at home

Home Maintenance Support signposting

Respite care

Care Home advice and guidance.

Carers related advice and support

Glasgow City Council contact information (noise, waste, environmental and social Issues)

Advice on Doctors, Surgeries, Dentists and Chemists.

Support with getting online

Tv License enquiries

Contact us today

We cover all areas of Glasgow, please call 0141 221 9924 and select option 2: Welfare, Benefits and Careline Services. 

CALL NOW – 0141 221 9924

Alternatively, you can submit your details through our secure online form and one of our team will be in touch.


Man assists elderly woman, writes something down. Both smile.

Welfare Officers

Helping during COVID19

Justin Glass talks about how our benefits advice service is still open during COVID19 restrictions.

Essential Telephone Numbers


Please call our Careline on

0141 221 9924

if you have a question or are not sure where to turn.